Ordering information

1) ORDER
2) SHIPPING
3) DELIVERY TIME
4) PAYMENT
5) COLLECTION
6) QUALITY
7) WARRANTY
8) COMPLAINTS
9) HOME SHOP GUARANTEE

1) ORDER

STEP 1: PLACE THE DESIRED GOLF BALLS IN YOUR CART
Click on the golf ball you want to order (do not immediately click on the shopping cart but on the icon with the magnifying glass next to it). The minimum number of golf balls you have to order per type / type is 25 pieces. Do you want more? Then you increase the number by simply typing the number or use the higher / lower next to the number. Then click the 'Add to cart' button. You now automatically stay on the same page to continue shopping. Do you not want to continue shopping? Click on 'Shopping cart' at the top right of the page. Now click on 'Complete order' or, if you want to continue shopping, on 'Continue shopping'.

STEP 2: ENTER YOUR DETAILS
In order to process your order, we ask you to enter some personal details. Also choose whether you want to receive your order at the address you have chosen or if you want the golf balls to be delivered to a different address.

STEP 3: CHOOSE SHIPPING METHOD
Choose whether you want to receive your order at the address chosen by you, pick it up at a PostNL point or pick up the golf balls from us.
PostNL: If you order before noon, your order will be shipped the same day. If you order after noon, we will do our best to send your order the same day, but we cannot guarantee that. You will receive a track & trace from us to track your order. PostNL does its best to deliver your order the next day. Occasionally there is a delay in delivery for which we are not liable.
Pick up: If you order before noon, you can pick up your order every following day from 4 pm at the address below. If you order after 12 noon, we will do our best to ensure this, but we cannot guarantee that. You will receive an e-mail from us if you have succeeded. If you want information earlier, that is of course also possible. Our customer service is happy to help you! We can be reached by telephone from Monday to Saturday from 10:00 to 22:00 on telephone number +31647488968. You can also send an email to [email protected] stating the order number.

STEP 4: CHOOSE PAYMENT METHOD
At BestBuyGolfballen you can choose how you want to pay. You can pay with us with iDEAL, PayPal, Maestro, Mastercard, VISA, American Express, Mister Cash, Sofort Banking or pay afterwards via AfterPay.Do you have a discount code? Then you can enter it in the relevant field. The total order amount will be adjusted immediately upon approval. If you choose a bank transfer, please take into account that your order will only be shipped when we have received the payment. 

When purchasing more than 300 golf balls, you can contact our customer service for a possible discount.

STEP 5: CHECK YOUR ORDER
Check whether the items you want to order are correctly in your shopping cart. Confirm your order by placing a checkmark next to the sentence "By clicking 'Buy' I place an order with payment obligation and I agree with the Terms and Conditions."

STEP 6: PLACE ORDER
Now click on the 'Buy' button to pay. Pay your order with your chosen payment method. You will then be redirected to a page with confirmation that the payment was successful. You will then receive an email from us with the order confirmation and an invoice.

Are you unable to place an order? One of the causes may be that you ordered via tablet or mobile. We would advise you to try again on a laptop or computer. If you are not able to do this, please contact us. Have you placed multiple orders and only paid for one? That's no problem. The paid order is processed and shipped. The other orders will be canceled after a few days if they are not paid. Do you have any questions or do you need help? Our customer service is happy to help you! We are available from Monday to Sunday from 10 am to 10 pm on telephone number +31647488968. You can also send an email to [email protected] stating the order number.

2a) SHIPPING THE NETHERLANDS

We send the golf balls in a box with PostNL. As soon as we send your order you will receive a confirmation by e-mail. In this e-mail you will also receive a track & trace or information about how you will receive the track & trace. With this track & trace you can see when the package will be delivered to you. What happens when you are not at home? The driver will take the package back and leave a message for you. In principle, he will try again the next working day. If it happens that you are again unable to take your order, you can pick up the package at the nearest PostNL collection depot. Do you know in advance that you are not at home? Hang a notice for the driver at the front door and indicate that it can be delivered to the neighbors, for example.

For sending orders up to € 150.00 you pay € 6.25. Orders above € 150.00 are shipped for free. 

2b) SHIPPING ABROAD

We also send golf balls abroad. Below is a list of countries with the shipping costs. Orders abroad are never shipped for free.

Belgium - € 9.00
Germany - € 9.00
Luxembourg - € 14.00
United Kingdom - € 14.00
Austria - € 17.00
Denmark - € 17.00
France - € 17.00
Italy - € 17.00
Spain - € 19.00
Sweden - € 20,00

3a) DELIVERY TIME FOR THE NETHERLANDS

The delivery time of your order never differs in principle. An order ordered before 12.00 will be shipped the same day and PostNL will do its best to deliver the package the next working day. However, we cannot guarantee the services of PostNL. You will receive a track & trace during the day after placing your order to be able to track the order. PostNL gives you a time indication on the planned day of delivery.

The delivery time is indicated per golf ball (right of the picture). The majority of our range is available directly from our own stock. If your order consists of several types of golf balls, the delivery time of each product may differ. In principle not, but it is possible. In that case we will contact you for which type of delivery you choose. All at once or in stages.

Our stock is largely kept in real-time and is therefore very accurate. We do our utmost to ensure that the stock that is not kept in real time is as accurate as possible. In the unlikely event that a product is not in stock, you cannot derive any rights from it. If you have any questions about the delivery time of a golf ball, you can always contact our Customer Service. We are available from Monday to Saturday from 10 am to 10 pm on telephone number 06-47488968. You can also send an email to [email protected] stating the order number.

3b) DELIVERY TIME FOR SHIPPING ABROAD

An order ordered before 12.00 will be shipped the same day and the distributor will do its best to deliver the package as soon as possible. However, we cannot guarantee the services of the distributor. You will receive a track & trace during the day after placing your order to be able to track the package. The distributor gives you a time indication of the planned day of delivery. 

The delivery time, which is indicated per golf ball (right of the picture), is an indication for the Netherlands! The majority of our range is available directly from our stock and our stock is largely kept in real-time and is therefore very accurate. We do our utmost to ensure that the stock that is not kept in real time is as accurate as possible. In the unlikely event that a product is not in stock, you cannot derive any rights from it. 

If you have any questions about the delivery time of a golf ball, you can always contact our Customer Service. We are available from Monday to Saturday from 10 am to 10 pm on telephone number +31647488968. You can also send an email to [email protected] stating the order number.

4) PAYMENT

At BestBuyGolfballen.nl you can pay in many different ways. Very handy, right? Below you will find the options with a description of the conditions. For a payment method with extra costs, we would like to point out that you will not be credited these costs when canceling an order.

iDEAL
With this payment method you can directly process the payment through your own bank during the ordering process. You pay in a trusted payment environment based on the security methods of your own bank. If you bank online, you can immediately use iDEAL, you do not have to sign up for this. No additional costs will be charged for the use of this payment method.

PayPal
One of the largest online payment services worldwide. PayPal is very easy to use. You just have to log in with your PayPal account and you can immediately pay safely. Please make sure there is enough balance in your account. That saves a lot of hassle when processing your order. With PayPal you can set how you pay your balance on the PayPal: credit card (automatically), bank account (automatically) or make an additional deposit (not automatically). For the use of this payment method, € 2.50 will be charged regardless of the purchase amount.

Credit cards: Visa - American Express - Mastercard
Pay safely and quickly with your credit card. In addition (depending on your credit card company) often also a Delivery Guarantee and Purchase Insurance. Not that you need it because we guarantee 100% delivery and quality. For the use of this payment method, € 2.50 will be charged regardless of the purchase amount.

Bancontact (Belgium)
We have the Bancontact payment method especially for our Belgian customers. This allows Belgian account holders to make online purchases using their bank card. Safety and reliability are absolutely guaranteed. Bancontact is only available when the billing and delivery address is in Belgium. No additional costs will be charged for the use of this payment method.

SOFORT Banking (Deutschland)
We have the payment method SOFORT Banking / Überweisung especially for our German customers. This allows our German account holders to make online purchases using their bank card. Safety and reliability are absolutely guaranteed. SOFORT Banking is only available when the delivery address is in Germany. For the use of this payment method, € 2.50 will be charged regardless of the purchase amount.

Bank transfer
By choosing bank transfer you place your order directly without paying. You will receive an email from our payment provider Mollie Payments with a payment link. As soon as we have received the payment, we will start preparing and sending your order. Note: if you forget to pay, your order will not be shipped! No additional costs will be charged for the use of this payment method.

Cash
This is only possible when you collect your order from us. Choose 'pick up in Heemstede' and 'bank transfer' as payment method. Enter at 'Note' that you want to pay in cash. The rest actually goes without saying. You pick up your order according to the applicable procedure and pay contact or by pin. You can ignore the payment request to pay by bank transfer that you receive by e-mail and throw the e-mail in the trash. Nothing else changes.

If you want more information about your payment, that is of course possible. Our customer service is happy to help you! We are available by phone from Monday to Saturday from 10:00 to 22:00 on telephone number 06-47488968. You can also send an email to [email protected] stating the order number.

5) COLLECTION

ATTENTION
Due to the Covid-19 lockdown, the normal collection procedure below must be deviated! Collection in Heemstede is currently not possible. Pick up in Hoofddorp is possible, but with a Corona-proof policy. But we will work it out together. After you have placed your order, we will contact you by telephone or send an e-mail with further information.

Of course you can also pick up your order. If you choose to collect, you can also pay in cash, in addition to all other payment methods. In that case, choose the payment method 'bank transfer' in the "check-out" of your shopping cart and enter in 'Remark' that you want to pay in cash. The rest actually goes without saying. You collect your order according to the applicable procedure and pay in cash. You can ignore the payment request to pay by bank transfer that you receive by e-mail and throw the e-mail in the trash. Nothing else changes.

If you order before 12 noon, you can pick up your order every following day from 4 p.m. at the address below. If you order after 12 noon, we will do our best to apply this, but we cannot give any guarantee on that. You will receive an e-mail from us whether it was successful. If you want information earlier, that is of course also possible. Our customer service is happy to help you! We are available by phone from Monday to Saturday from 10 am to 10 pm on telephone number +31647488968. You can also send an e-mail to [email protected] stating the order number.

Pick up address:
Hof van Heemstede restaurant-bar-billiard room
Valkenburgerlaan 56
2103 AP Heemstede
telephone: 023-529 24 16
opening times: Monday to Sunday from 4 pm to midnight

6) QUALITY

First of all, and certainly not unimportant: you buy second-hand golf balls. These so-called 'lakeballs' are taken out of the water by our diving team at many golf courses in the Netherlands. It means that they have already been used once. To assess the current condition of each ball, the Best Buy Golf Balls team uses their own eyes and hands and they are divided into qualities and are given a quality rating: AAAA or AAA or AA.

AAAA QUALITY
This lakeball is as good as new. There is very little or no damage to the cover, the golf ball is clear in color (not necessarily white) with some very slight discolouration. It can have advertising or company logos and / or small player markings.

AAA QUALITY
This lakeball looks like an average golf ball that has already been played with. It can have very minor to some superficial damage and it is smooth to slightly rough to the touch. The cover may already be slightly worn but the dimple pattern has not been affected. It may be discolored. It may have advertising or company logos and / or player markings.

AA QUALITY
This lakeball has damage. It often feels rough and the cover may be worn to the point that the dimple pattern is slightly affected. It may be discolored. It can have advertising or company logos and / or player markings (sometimes a little, sometimes a lot).

A QUALITY
This lakeball is very badly damaged. There is a small to large fracture that is superficial to very deep. We do not sell this golf ball because you can no longer play with it.

If you want to know more about our quality indication, I would like to refer you to our 'Quality' page.

7) WARRANTY

Unfortunately, we cannot give you a guarantee on the golf balls. After all, it is a used product and you cannot feel and see everything by hand and by eye. We do guarantee that the ball has the quality that we have explained to you in 6) Quality.

Have you received golf balls that nevertheless have something wrong with? Please contact us within 2 working days of receipt. Our customer service is happy to help you! We are available by phone from Monday to Saturday from 10 am to 10 pm on telephone number +31647488968. For further processing, see our page 'Exchanges, returns and complaints'.

8) COMPLAINTS

BestBuyGolfballen finds it important that all customers are 100% satisfied! Our service is therefore unique. If you still have a bad experience with our service or one of our products, please let us know. We always try to find a suitable solution!

Have you bought a product (lakeballs) with something wrong? Please contact our Customer Service within 2 working days after receipt of the lakeballs golf balls. We are available from Monday to Saturday from 10 am to 10 pm on telephone number +31647488968. Prefer not to contact us by phone? Please follow the next steps:

STEP 1: TAKE SOME OR MORE PICTURES
Take one or more photos on which the damage is clearly visible. Attach it to your email.
STEP 2: GIVE DESCRIPTION
Provide a short but complete description of the damage. Include your name, telephone number and order number in your e-mail.
STEP 3: SEND E-MAIL
Send your email with photo (s) and description of the damage to [email protected]

In all cases, do you want to take into account that settling a warranty claim takes 5 to 10 working days ?! If you are not satisfied with the solution offered? Then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. (create link after approval!) From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http: /ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.

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