Exchange, returns and complaints

THE FIRST STEP

Do you want to exchange or return an order or do you have a complaint? Please always contact us first! We think it is important that our customers are satisfied and remain satisfied. We can work it out together. You can contact us in the following ways:
By phone
Our personal preference is for telephone contact. Our customer service is available by phone from Monday to Saturday from 10 am to 10 pm on +316474 88 968.
E-mail
You can also send an email to [email protected] stating the order number.
My Tickets
You can also leave us a message via 'My Tickets' in 'My Account'. All questions you ask via 'My Account' are automatically linked to the order and invoice information for your account. Don't have an account yet? Then you can still create it. This will link all your orders that you have previously made to 'My Account'. Please make sure that the name you used for your previous order(s) matches the name you use when you create an account.

EXCHANGE

Buying a golf ball can be quite difficult. Just not the right type, not the right color, but still a softer ball, rather a better quality or a lesser one... BestBuyGolfballen therefore gives you the opportunity to exchange your order. We collect the 'old' golf balls free of charge and we plan a day with you to collect the package and deliver the 'new' golf balls. For shipping the 'new' golf balls, we ask you to pay the shipping costs.
Make sure that the golf balls return in their original condition and in the same way and in the same (or a similar) box. We want to prevent damage to the golf balls during transport. So are you afraid that the golf balls are not protected enough in the box? Then we advise you to protect this extra with paper, newspapers and / or bubble wrap. We must charge you for damage to the golf balls that was not reported in advance before the return, after receipt and inspection of the golf balls. We would like to emphasize that it is NOT allowed to test the golf balls with drivers and/or irons! You can only exchange golf balls once per order. If you want to exchange more often than that one time, then all shipping costs are for your account. You can do or arrange the shipping yourself, you can also ask for our help. This often saves a lot of hassle and hassle and you keep the costs lower. Exchanging in this way is only possible for the Netherlands.

CANCEL AND RETURNS

Do the golf balls not meet your wishes and do you want to cancel and return all or part of the order? Of course this is possible. You have the right to cancel your order up to 14 days after receipt. You are not obliged to provide a reason, but we would appreciate it if you do. Before you return an order, we ask you to contact us by telephone or in writing (by e-mail). After cancellation you have another 14 days to return your order. The shipping costs for returning the package are for your account and will not be reimbursed by us. The golf balls with accessories (any tees and promotional gifts) must be returned to us in the original condition and packaging. We would really appreciate it if you provide our email address ([email protected]) when creating your shipping label. This way we know when we can expect the package. Thank you for your cooperation!
Cancel and return entire order the Netherlands
We will refund the full order amount (including shipping costs) to your account within 14 days of receipt of the entire order. Of course, provided that the golf balls have been received in good order (original condition). Only the costs for returning from your home to our webshop are for your own account. These costs are approximately € 7,00 per package. For the exact rates, consult your carrier's website.
Cancel and return partial order the Netherlands
We will refund the matching order amount (excluding shipping costs) to your account within 14 days of receipt of the golf balls in question. Of course, provided that the golf balls have been received in good order (original condition). Only the costs for returning from your home to our webshop are for your own account. These costs are approximately € 7,00 per package for the Netherlands. For the exact rates, consult your carrier's website.

Here too we would like to emphasize that it is NOT allowed to test the golf balls with drivers and / or irons! If the product is damaged or the packaging is more damaged than necessary to assess the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged on return. Crediting takes place on the account with which you paid the payment or on the account number you provide on the withdrawal form. Please take into account that it can differ per bank when the amount is visible in your account ?!



RETURN AND WITHDRAWAL FORM

For both exchanges and returns, we request that you fill in our Return and Withdrawal form and return it with the package. We cannot process your return without the return form. The following applies to both exchange and return of your order: of course, the product may not be tested and may not be damaged (any longer) and must be returned in the original or similar packaging. We would like to emphasize once again that it is not allowed to test the golf balls with drivers and / or irons!

COMPLAINTS

BestBuyGolfballen finds it important that all customers are 100% satisfied! If you still have a bad experience with our service or one of our products, please let us know. We always try to find a suitable solution! Have you bought a product (lakeballs) with something wrong? Please contact our Customer Service within 2 working days after receipt of the lakeballs golf balls. Prefer not to contact us by phone? Please follow the next steps:
Step 1: Download our Complaint form by clicking on 'COMPLAINTS'. Save the file (in a discoverable place!) On your computer so that you can open the form with Adobe.
Step 2: Fill in the Complaint form. Open the 'Complaint form' (with Adobe) and scroll in the right bar to and click on "Fill in and sign". Then click again (in the new screen) on "Fill in, sign and send". This means you do not have to print anything, but you can simply fill in the form on your computer. Provide a description of your complaint. That is not necessary in many words; as long as it is clear what is going on. Are you done filling in? Click "save file" in the top left corner and you're almost done.
Step 3: Take one or more photos on which the damage is clearly visible.
Step 4: Email the Complaint Form along with the photos to [email protected]

In all cases, would you please keep in mind that settling a complaint takes time ?! If you are not satisfied with the solution offered? Then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http: /ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint via the European Union platform.

QUESTIONS

Do you have questions about exchange, return, cancellation, credit or complaints? We are happy to help you! We can be reached by telephone from Monday to Saturday from 10:00 to 22:00 on telephone number +316474 88 968. You can also send an e-mail to [email protected] stating the order number.

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